At bags&more, we are committed to delivering an exceptional shopping experience that satisfies all our customers. Below is our Return and Exchange Policy for your reference:

Return & Exchange Period

Customers are entitled to return or exchange products within 14 days from the date of receiving the order.

Conditions for Return & Exchange

The product must be in its original condition, unused, with all tags attached and the original packaging intact.
All returned items will be inspected upon arrival, and once approved, the necessary procedures will be completed.

Shipping Fees

If the return or exchange is requested by the customer, shipping fees will be borne by the customer.

If the return or exchange is due to an error on our part or a product defect, bags&more will cover all shipping costs.

How to Contact Us

Please contact us directly via WhatsApp to initiate the return or exchange process.

Refund Method

Refunds will be issued through the customer’s preferred method (bank transfer, Vodafone Cash, or any available payment method).

Refund Processing Time

The refund will be processed immediately after receiving the product and confirming it meets the above conditions.